FAQs
Do I have to pay import duties or VAT when ordering from outside the EU?
Yes, if you’re ordering from a country outside the EU, you may need to pay import duties, VAT, or other customs fees upon delivery. These charges are set by your local authorities and are not included in the price you pay us.
Why didn’t I receive an order confirmation email?
If you didn’t receive a confirmation email after placing your order, please check your spam or junk folder. Make sure to move it to your inbox so you receive all future updates, including packing and shipping notifications with tracking details.